Security
Trust CenterInfrastructure you can trust
Our SOC operates around the clock, providing continuous monitoring, threat detection, and incident response. This proactive approach ensures that potential security threats are identified and mitigated in real-time, minimizing risks and maintaining the integrity of our clients’ data.
PROVEN AT SCALE
One platform. Billions of data points.
Millions of outcomes. Automotive intelligence, proven at global scale
in dealership revenue processed annually through Pinewood.AI in the UK
vehicles retailed through Pinewood-powered stores globally
service jobs completed yearly across the platform globally
invoices generated across sales, service, and parts globally
parts transactions processed annually across the globe
rows of dealer operational data securely managed across the globe
PROVEN AT SCALE
One platform. Billions of data points.
Millions of outcomes. Automotive intelligence, proven at global scale
in dealership revenue processed annually through Pinewood.AI in the UK
vehicles retailed through Pinewood-powered stores globally
service jobs completed yearly across the platform globally
invoices generated across sales, service, and parts globally
parts transactions processed annually across the globe
rows of dealer operational data securely managed across the globe
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Digital Retailing & Stock Syndication
Make your inventory work harder — online. Showcase your vehicles across the platforms your customers use — and capture leads seamlessly.
Automatically sync pricing, media and stock info to third-party websites
Offer online finance quotes, applications and approvals
Accept digital deposits and create customer orders online
Offer online finance quotes, applications and approvals
Harnessing AI Technology
CONNECT
Ingest online leads directly into your CRM
Enable online test drive booking and diary sync.
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Post-Sales Follow-Up & Retention
Extend the customer relationship. Stay connected beyond the sale to build loyalty and unlock future opportunities.
Automation
Automate CSI surveys and monitor satisfaction
Schedule contacts
Schedule future contact for upsell or service opportunities
Link workflows
Link customer data into aftersales journeys and retention workflows
Analyze performance
Analyze performance with sales and follow-up reporting
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Lead Management & Diary Control
Turn every lead into an opportunity capture, assign and manage leads across channels — with the tools to ensure timely follow-up, smarter contact planning, and full visibility of your team’s pipeline.
Lead assignment
Automatically ingest leads from your website and third-party sources, then assign leads and track progress through the funnel
Manage yours and their time
Manage personal sales diaries with built-in appointment scheduling and set automated next-contact plans and follow-up reminders.
Communicate effectively
Communicate via SMS, email and post – all from one platform. Even respond to enquiries with personalized video replies.
Total dealership oversight
Schedule and track test drives with full digital declarations and monitor performance with real-time sales reporting.
Lead Management & Diary Control
Lead assignment
Automatically ingest leads from your website and third-party sources, then assign leads and track progress through the funnel
Manage yours and their time
Manage personal sales diaries with built-in appointment scheduling and set automated next-contact plans and follow-up reminders.
Communicate effectively
Communicate via SMS, email and post – all from one platform. Even respond to enquiries with personalized video replies.
Total dealership oversight
Schedule and track test drives with full digital declarations and monitor performance with real-time sales reporting.
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Order Administration & Handover
Keep every order on track. Streamline your back-office processes and deliver a seamless customer handover.
Keep on track
Manage all customer orders from deposit to delivery. Even schedule handover dates and track vehicle status.
Pre-delivery
Automate pre-delivery inspections and cost checks then collect deposits and final payments with integrated processing.
Handover
Enable digital document signing with compliance timestamps then deliver a professional handover experience, with CSI tracking.
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Parts Fulfillment & Stock Visibility
Keep the workshop moving with real-time parts control.
Request parts instantly
Cut downtime in the workshop with one-click internal requests and fast purchase order creation for urgent or non-stock items.
Track delivery progress
Link parts deliveries directly to jobs, so service teams and technicians always know what’s arrived and what’s outstanding.
Reconcile & forecast with confidence
Automate revenue reconciliation and stock usage, forecast demand by model or job type, and even enable seamless B2B parts ordering across your group.
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Standard vs CONNECT
See how a standard chatbot compares to our AI-driven capabilities
Standard chatbot
Forced to ask questions using specific keywords or choose from pre-defined options. Frequently not finding the answer to your questions.
Need to restate previous details because it can’t remember past conversations, which may lead to irrelevant or repetitive answers
Get responses that don’t account for individual needs or preferences—they’re the same for everyone.
Expect potential delays as the chatbot handles only pre-programmed queries and may redirect you to a sales rep for other questions.
Connect
Ask questions effortlessly, like with a sales rep. Connect grasps nuances and imperfect phrasing to get your customers the response they need.
Chat naturally without needing to repeat context — Connect learns from past conversations to deliver relevant and helpful responses.
Receive dynamic, individualized responses. Connect adapts answers to match your customers’ needs and your dealership’s resources.
Get instant solutions to any automotive-related question. Connect scrapes the internet and analyzes vast data to provide accurate responses.
Stay connected
“I have worked at Pinewood for over 11 years, I love that everyone pulls together to help deliver our shared goals. There’s a real can-do attitude and the work is varied, sometimes challenging and there is always a new problem to solve.”